It's no secret that there are a lot of unhappy Sprint customers (and shareholders) out there. So, when I heard that part of Sprint's new strategy for attracting subscribers involved disconnecting over 1,000 users who called into its customer care lines too often, I was a little shocked.
Sunday, July 15, 2007
Dude, don't call Sprint too much!
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3 comments:
Man, they suck.
reading the article, some of those bounced had called customer service in excess of 300 times a month...
maybe the people were just too bitchy?
Well, on the one hand I can understand that. On the other hand, are people really a problem based on how often they call? If so, there's a lot of library patrons we should ban!
In all seriousness, without knowing more about it, just calling those people "abusive" without having some qualifications such as whether they actually cost Sprint anything or whether they were detectably just wasting Sprint CSR's time means that there's no way to tell what makes someone a problem, and leaves Sprint open to treat any customer that way. I don't care for that.
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